Tuesday, June 04, 2013

The DMV Sec State Blues

Trapped waiting at the Secretary of State to do a license plate swap.  Since I'm used to doing all my renewals online I've forgotten how messed up it is.

2 people working, and they're up to number 5,  having been at 4 for ten minutes and I'm number 38, this sucks. I don't mean that they're just slow, but they actually seem to be going backwards.

It's quite the hive of scum and villainy, complete with some of the most clueless people both working and waiting. I mean some people can't figure out to write their name where it says "name" for crying out loud. They're doubly so for Jose who are waiting to just renew their licenses when they could just go online and renew.

A great people watching opportunity if you're into that sort of thing. but I'd gladly trade it for a bit more efficiency and a lot less time wasted.

Update: What fun.  One lady is busy talking with the one of two workers all about Florida and then trying to dig through her purse to find her papers. Now they're chatting happily and at  length about which color license plate she'd like (you can get some special ones with diferent color schemes) and if it would match her car. She can't decide but she's monopolizing half the available workforce.  

Update 4:00 pm: Finally done.  Oh, and that lady is still chatting away, now on the subject of renewing online. Un-Be-Lievable.  All I can say is it is a good thing we CPL holders are so damn patient and law abiding, as I'm reasonably sure  no jury would convict me given the circumstances......


Scott said...

Sue and Alison were there last Friday for two hours to get Alison's segment 1 drivers license. Much the same story as yours.

I never remember it being this bad in the past, when Candace Miller was in charge. I thought Ruth Johnson was some kind of go-getter that brought efficiency and a better experience to the offices.

I'm sure it's because there aren't as many branches and they have downsized their front-line clerical workers. Let me rephrase that - they have reduced the number of front-line clerical workers assigned to each branch.

Don't want to be misunderstood.

ProudHillbilly said...

Ah, DMV in the big city. Don't miss it at all - Montgomery County was a nightmare.