Showing posts with label ZoneAlarm. Show all posts
Showing posts with label ZoneAlarm. Show all posts

Thursday, July 10, 2008

Thanks Microsoft for knocking me off the Internet

For two days until I figured out why.

The latest Microsoft Update KB951748 conflicts with ZoneAlarm Firewall and prevents access to the internet. -- ping worked, showing there was connectivity, but no email or web browser could establish a connection.

Of course without a connection to the Internet I couldn't figure this out and Comcast didn't realize this until this afternoon as well, when a message on its helpline clued me in.

The update also seems to mess with registry settings, such as turning back on the autorun setting on your CD/DVD drive, reopening up a nice security hole that I had closed.

Thanks so much Microsoft.

For those still suffering from thsi but accessing from another computer to find a solution, the fix is to reduce Zonealarm security to medium, go to zonealarm.com and download the latest update and then after installation put your security setting back up.

I should add that Check Point, maker of ZoneAlarm moved real quickly with a fix to this problem and certainly has endeared me to their great customer support. Nicely done Check Point.