Thursday, July 10, 2008

Thanks Microsoft for knocking me off the Internet

For two days until I figured out why.

The latest Microsoft Update KB951748 conflicts with ZoneAlarm Firewall and prevents access to the internet. -- ping worked, showing there was connectivity, but no email or web browser could establish a connection.

Of course without a connection to the Internet I couldn't figure this out and Comcast didn't realize this until this afternoon as well, when a message on its helpline clued me in.

The update also seems to mess with registry settings, such as turning back on the autorun setting on your CD/DVD drive, reopening up a nice security hole that I had closed.

Thanks so much Microsoft.

For those still suffering from thsi but accessing from another computer to find a solution, the fix is to reduce Zonealarm security to medium, go to and download the latest update and then after installation put your security setting back up.

I should add that Check Point, maker of ZoneAlarm moved real quickly with a fix to this problem and certainly has endeared me to their great customer support. Nicely done Check Point.

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